AOER is committed to providing our customers with the highest quality and most efficient after-sales service. Upon learning that our customers had doubts and were unable to resolve the operation of our AEK-1050 automatic die-cutting machine, we promptly arranged for our technician to travel to the customer’s factory, completing the visa process within a month.
Once on-site, our technician provided hands-on assistance and guidance in using our machine. Over the course of a 5-day training session, the customer’s questions were successfully addressed.
This cross-continental service was undertaken to ensure that our customers can fully utilize and operate our machinery effectively, demonstrating our dedication to fulfilling our promises to our valued customers. We will continue to strive to provide excellent after-sales support to ensure the smooth operation of their businesses.